If you have a complaint or concern about the service you have received from the doctors or any of the personnel working in our practice, please let us know. We operate a Practice Complaints Procedure as part of an NHS complaints system, which meets or exceeds national criteria.
We hope that we can sort most problems out easily and quickly, often at the time they arise and with the person concerned. If you wish to make a formal complaint, please do this as soon as possible – ideally within a few days. This will enable us to establish what happened more clearly. If doing so is not possible, your complaint should be submitted within 12 months of the incident or problem occurring.
Address your complaint in writing to:Complaints Officer
Marisco Medical Practice
Or telephone 01507 473483 or email [email protected]
We will acknowledge your complaint within 3 working days and a preliminary investigation commenced within 10 working days. You will receive a final letter setting out the result of any practice investigations.