NHS 111

What is 111?

NHS 111 is a new telephone service being introduced to help make it easier for you to access local health services. If you live in Lincolnshire, you can now call 111 when you need help fast, but it is not a 999 emergency.

You can ring 111, 365 days a year, to reach a full range of local health services, including out of hours doctors, community nurses, emergency dental care and late opening chemists.

Calls from landlines and mobile phones are free – just like 999

When do I use it?

People should use the NHS 111 service if they need help or advice urgently but it’s not a life-threatening situation.

You should call 111 if:

  • It is not a 999 emergency
  • You do not think it can wait for an appointment with your GP
  • You do not know who to call for medical help

For less urgent health needs, you should still contact your GP or Dentist in the usual way, and for immediate, life-threatening emergencies, please continue to call 999.

How does it work?

111 will get you through to a team of highly-trained advisers, who are supported by experienced nurses. They will assess your symptoms and guide you to the right local service.

Wherever possible, the NHS 111 team transfer you directly to the people you need to speak to. If they think you need an ambulance, they will send one immediately – just as if you had originally dialled 999.

Why should I use it?

NHS 111 is a fast and conenient way to get the right help – whatever your need, wherever you are, and whatever the time.

It can also help us to free up 999 and local A&E departments so that they can focus on emergency cases.

What if I have already been given a number to call for a condition I have?

If you are already receiving healthcare and a health professional has given you a specific telephone number to call when you are concerned about your condition, please continue to use that number.

Date published: 26th November, 2014
Date last updated: 26th November, 2014